As we accept returns of most products in their original and resaleable condition, you are welcome to return any opened packaged (except face masks and underwear or swimwear) items provided that they are still in their original and resaleable condition and meet all other conditions of our Change of Mind Policy. This is to ensure that all customers can enjoy uncompromised quality of our products, in line with UNIQLO’s global quality and safety standards. 
 
For all packaged item returns, please ensure you include all parts of the packaging in their original condition and tags as per our Change of Mind Policy. 

Bras or Bra Tops that are unworn and in their original condition will be accepted for return. 

We’re very sorry to hear an item you have purchased from us may be faulty! We kindly ask that you visit your local UNIQLO Australia store so that our friendly staff can physically assess your item for any manufacturing faults.

Please ensure to bring your receipt or another form of proof of purchase such as a bank transaction record, so that the team can verify your purchase. For more details on locating a receipt or invoice, please click here.

Otherwise, if you do not live near a UNIQLO store or you have purchased your item online, please get in touch with our Customer Care Team via our Contact Us page and we can assist.

Yes! Our returns policy covers all items, including those on promotion or sale.

We don't offer credit notes for returns and can only provide a refund or exchange in line with our return policy. 
 
Please find more details about our in-store and online returns policies here. 

Please note that you will have 30 days from the date of delivery to lodge a return request. Once 30 days has passed, you will be unable to locate the "Return" button request in your Purchase History. If you are unable to locate the "Return" button, please see the reasons below:
- Over 30 days
- Altered items
- Multi-Buy items

You are welcome to return just some items from your order and don't have to return the whole order. You can specifically select which items you are returning, the quantities and reason.

Yes! Please lodge your return in your Purchase History here through the UNIQLO App/Website for each order. Once lodged, you will only need to book one return with Australia Post for your return.​

Once, one return has been booked with Australia Post you can include the other orders in the one return parcel. You are more than welcome to print out the invoice found in your here and or write down the order numbers on a piece of paper to assist our returns team to identity your multiple returns.​

Only one $8.00 return postage fee will be deducted.

You can locate your invoice in your Purchase History here or see the steps below:​

1. ​Log into your account 
2. Click on [Purchase History​]
3. Locate your order under [Online Orders]
4. Click on the [View Invoice] button

You can exchange your online purchase for any other item at any of our stores provided that the new item is of the same value or higher. If you are exchanging for a higher value item, the price difference will just have to be paid.
 
If you would like to exchange your purchase for an item of a lower value, please note that our stores cannot process refunds for online purchases, so we suggest finding an additional item to cover the difference to complete the exchange.

You can use the original box your order came in or any type of secure plastic bag, so as long as you can securely tape it up and attach your label onto it. If you are using the original box, just be sure to cover the old shipping label.

Please contact our friendly Customer Care team here and we can assist you with where to send your return to.

Ensure to lodge your return via your Purchase History here. Select the items to return within your order by clicking [Return] and fill in the [Returns Request] and submit the form.

Please keep in mind that we do not reimburse any postage paid directly to a delivery partner for returns. If you have provided your own postage but an $8.00 returns fee was still deducted from your refund, please contact our Customer Care team here to amend this for you.

You have 30 days from when you received your order to return or exchange it. If you are returning via postal mail, you will just have to lodge the return within 30 days. After the timeframe has passed, you will be unable to locate the return button in your Purchase History.

An $8.00 handling fee is deducted from all returns via postal mail. Please also take into account any promotional codes used when placing the order, as the value of the coupon will be deducted as a proportion dependent on the value of the item.

Please click here for more details on how your coupon will affect your return amount. If you paid a shipping fee for delivery and are returning for change of mind, this will not be refunded as part of your return as this only covers shipping from us to you.

If you still believe you have been incorrectly charged please contact our Customer Care Team via our Contact Us page. 

Refunds are automatically issued back to the card of purchase. If our initial attempt to transfer funds back to you fails, you will be contacted by our Customer Care team to arrange an alternative method of refund. Usually your bank will have a process to transfer funds from your old card to the new card and an alternate refund method is not required.

As per our Change of Mind Policy, the original tags and packaging need to be with the item/s for all change of mind refunds or exchanges.

If the price of your item changed after purchasing, we are unable to refund or credit the difference between the original and sale price. You are welcome to return your purchase within our Change of Mind Policy, then purchase the item again at the current price.

It can take between 2-5 business days for refunds to appear in your account depending on which bank you're with. If you received a receipt for your refund, this is confirmation that the refund was processed successfully.

Coupon amounts will not be refunded when items are returned as they are non-refundable. 

As the value of the coupon will be deducted as a proportion dependent on the value of the item. Please click here for more details on how your coupon will affect your return amount

As per our Change of Mind Policy, a receipt or invoice does need to be presented with all refunds or exchanges. If you selected e-receipt at the time of payment, you can locate this in your UNIQLO account, for more details about e-receipts click here. 

If you are still unable to locate a copy of your receipt, contact our Customer Care team with the following details: Date and time of purchase, total amount of transaction and items purchased.

The purchase history does not replace a receipt when processing a return or exchange, and cannot be used as a proof of purchase. The original printed receipt or tax invoice is still required. For details on locating your store receipt, please click here.

You can exchange your item at any of our stores for any other item of the same value. If exchanging for a higher value item, the price difference will just have to be paid. You can exchange for a lower value item, however this can only be done at the original store of payment as a refund for the price difference has to be processed.

If you made your purchase with a gift card such as a Westfield Gift Card, please refer to the card issuer's terms and conditions for the refund/return process as a refund may not be possible due to their policy. 

If your purchase was made with a UNIQLO Australia Gift Card, refunds will be processed onto a new Gift Card. Where the purchase was made using a combination of payment methods (one of which was a Gift Card), any refund due will be first processed on the payment method other than the Gift Card. Should the value of the refund due exceed the amount paid with the method other than the Gift Card, such remaining amount will be refunded to a new Gift Card.

Products purchased in-store can only be returned or exchanged at an UNIQLO Australia store, and unable to facilitate postal returns for store purchases. They can only be returned and refunded at the original store of purchase. However, you are welcome to exchange items at any UNIQLO Australia store, and the exchange does not need to take place in the same you purchased. Click here to find your nearest store.