How can we help?

STANDARD DELIVERY TIMES:
We aim to dispatch orders within 2 business days.
-Altered items will take an extra 2-3 business days

Our online orders are shipped all across Australia with the CouriersPlease courier network in metropolitan areas and Australia Post's eParcel network in regional areas. You will receive tracking details via our shipping platform Shippit. Delivery lead times are as above.

For orders shipped with CouriersPlease, delivery can be made to a PUDO (Pick Up Drop Off) location (including service stations, newsagents, shopping centres and more), provide authority to leave, delivery to an alternate address, nominate a neighbour and even reschedule to an alternative date. Details can be found in the initial shipping confirmation email from CouriersPlease.

We offer Click and Collect at all of our stores across Australia. You can select this as your delivery method at the checkout for free and there is no minimum order value.

The expected delivery time frames to our stores for collection is below:  

2-4 business days – VIC 
3-6 business days – NSW, ACT, SA and QLD
7-10 business days – WA 

We will send you an email once your order has arrived in-store with instructions on how to collect it.

You can find our store locations here and to find out more about Click and Collect follow the link here.

• ➜ How can I track my order? 

  We've made it as easy as possible to track your order online. Once your order has been shipped from our warehouse, you will receive an email from us and Shippit with your tracking details and estimated delivery date. However, tracking your parcel directly through Australia Post or CouriersPlease websites will show you the most recent tracking and estimated delivery dates. We will also notify you via email or SMS when your package is in transit and ready for delivery so you're kept up to date.

• ➜ Do you ship to New Zealand or any other countries? 

  We do not ship to New Zealand or any other countries at the moment but please stay tuned to our Facebook and Instagram for any announcements.

• ➜ Do you deliver to Parcel Lockers or PO Boxes?

  Yes, we can deliver to Parcel Lockers, Parcel Collect and PO Box addresses. Please click here for more information and ensure that the address matches your MyPost account as any invalid addresses may be shipped with our normal metro area delivery partner CouriersPlease.