Q. What is your Change of Mind Return Policy?
If you change your mind about your purchase of products purchased in UNIQLO stores/online in Australia, we will refund or exchange those products within 30 days provided they have not been worn or washed and are accompanied by the original receipt, packaging and tags (except socks, underwear, swimwear, face masks and altered apparel).
From the 1st of December 2020, online purchases can only be returned via postal mail while in store purchases must be returned at the same store of purchase.
You can find more details about store and online returns via the link here.
*All other terms and conditions included in our returns policy remain unchanged during this period.
UNIQLO.com/au reserves the right to deny a refund under this policy if the merchandise does not meet the change of mind return policy requirements. Our Change of Mind Policy is in addition to, and does not affect, the statutory rights you may have under the Australian Consumer Law or other laws to return or exchange goods that are faulty, have been wrongly described, are different from samples shown to you, or do not do what they are supposed to.
*UNIQLO reserves the right to suspend or cancel without notice
Contact UNIQLO Australia
By Chat
*LIVE CHAT: 10am-5pm AEDT Mon to Sun
Closed: Public Holidays
Closed: Public Holidays
By Email
Our Customer Care team will get back to you within 1 business day.
For anything time critical please call us via the number below.
For anything time critical please call us via the number below.
By Phone
1800 864 756 (1800 UNIQLO)
Customer Care Operating hours:
Monday - Friday: 9am - 5pm AEST
Saturday / Sunday / Public Holidays: Closed
Monday - Friday: 9am - 5pm AEST
Saturday / Sunday / Public Holidays: Closed
