Q. Can I return sealed product/s which have been opened?
As we accept returns of most products in their original and resellable condition, you are welcome to return any opened packaged (except face masks and underwear bottoms i.e. briefs) items provided that they are still in their original and resellable condition and meet all other conditions of our Change of Mind Policy. This is to ensure that all customers can enjoy uncompromised quality of our products, in line with UNIQLO’s global quality and safety standards.
For all packaged item returns, please ensure you include all parts of the packaging in their original condition and tags as per our Change of Mind Policy.
For all packaged item returns, please ensure you include all parts of the packaging in their original condition and tags as per our Change of Mind Policy.
Contact UNIQLO Australia
By Chat
*LIVE CHAT: 10am-5pm AEDT Mon to Sun
Closed: Public Holidays
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By Email
Our Customer Care team will get back to you within 1 business day.
For anything time critical please call us via the number below.
For anything time critical please call us via the number below.
By Phone
1800 864 756 (1800 UNIQLO)
Customer Care Operating hours:
Monday - Friday: 9am - 5pm AEST
Saturday / Sunday / Public Holidays: Closed
Monday - Friday: 9am - 5pm AEST
Saturday / Sunday / Public Holidays: Closed
