Can I cancel or make changes to my order?
After 30 minutes: Orders cannot be cancelled and we are unable to make changes to any of the following: delivery address, delivery method, collection store, size, alteration request or colour and payment method.
| Online Orders | Change | Cancel |
|---|---|---|
| Placed within 30 minutes | ❌ | ✅ |
| Placed over 30 minutes | ❌ | ❌ |
| Order has been dispatched | ❌ | ❌ |
2. Click [Purchase History]
3. Under the [Online orders] tab, locate your order and press the [Cancel] button.
Your order status will show as ‘Cancelled’ once successful. The pending charge on your card or PayPal will be cleared within 2-5 business days by your card issuer. If the debit is still there after this time please contact your card issuer directly for assistance.
Placed a Click & Collect or Pick Up Today order?
We are not able to change the pick up store or make any changes to orders once they are confirmed.
If you cannot pick up your store collection order, we can extend your collection time or your order will be automatically expired and refunded after 14 days if it has not been collected. If your order is ready for collection and require a cancellation sooner, please contact our Customer Care team below via chat, email or phone below for further assistance.
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I have cancelled my order, when will the payment be returned to me?
When an order is placed on UNIQLO AU, the funds are only 'pending' or 'authorised' whilst your order is still processing. If your order is cancelled our system will send a message to your card issuer to release the funds back in to your account. This will generally take 24 hours for the funds to appear, however the timeframe may differ from each card issuer. If you have received the 'Cancellation confirmation' email your order was cancelled and your funds will be returned to you!
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Is there a way to place the order again without adding the items to cart?
No, we're sorry but if you would like to place a new order you will be required to check out again from the start. Thank you for your understanding!
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Can I change the pick up store or cancel my Click & Collect/Pick Up Today?
We are not able to change the pick up store or make any changes to orders once they are confirmed.
If you cannot pick up your store collection order, we can extend your collection time or your order will be automatically expired and refunded after 14 days if it has not been collected.
If your order is ready for collection and require a cancellation sooner, please contact our Customer Care team below via chat, email or phone below for further assistance.
STILL NEED HELP?
If you are still having any trouble, please contact our Customer Care team below via email, phone or chat.
Contact UNIQLO Australia
By Chat
Reduced Hours: ANZAC Day - 1:00 PM to 5:00 PM AEST
Closed: Good Friday & Christmas Day
For anything time critical please call us via the number below.
Reduced Hours: ANZAC Day - 1:00 PM to 5:00 PM AEST
Closed: Good Friday & Christmas Day
