Introduction | UNIQLO Australia Return Policy
If you change your mind about a product (except socks, underwear, swimwear, personalised and altered apparel) purchased in UNIQLO stores in Australia, we will refund or exchange those products within 30 days, provided they have not been worn or washed and are accompanied by the original receipt, packaging and tags.
Return Deadline
Physical Store Purchase: Within 30 days of purchase
Online Order: Within 30 days of delivery/collection
Physical Store Purchases (including Pay-in-Store)
Exchange
Any UNIQLO Australia store
Refund
Only the original UNIQLO Australia store where the payment was made
Online - Home Delivery (excluding Pay-in-Store)
Exchange
Any UNIQLO Australia store
Refund
Return via post
Online - Click & Collect and Order & Pick (excluding Pay-in-Store)
Exchange
Any UNIQLO Australia store
Refund
Card Payment: Visit the collection store or return via post
PayPal: Refunds are not possible in store, return via post
- An $8.00 return postage fee applies for change of mind returns via post where the Australia Post return portal is used.
- The above policy only applies for change of mind returns, not including the return faulty or defective items.
- Refunds can only be processed back to the original payment method used for payment.
- UNIQLO.com/au reserves the right to deny a refund under this policy if the merchandise does not meet the change of mind return policy requirements. Our Change of Mind Policy is in addition to, and does not affect, the statutory rights you may have under the Australian Consumer Law or other laws to return or exchange goods that are faulty, have been wrongly described, are different from samples shown to you, or do not do what they are supposed to.
- UNIQLO reserves the right to suspend or cancel without notice.
For detailed steps on return and exchange, please refer to the helpful articles below:
Physical Store Purchases
1. Store Purchases | How to Return and Exchange (here)
2. Return & Exchange | Frequently Asked Questions (here)
Online Purchases
1. Online Orders | How to Return and Exchange (here)
2. Return & Exchange | Frequently Asked Questions (here)
Others
1. How do I return a faulty item? (here)
2. When will I receive my refund? (here)
3. How do coupon codes affect my return? (here)
4. About Tourist Refund Scheme (here)
Contact UNIQLO Australia
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Reduced Hours: ANZAC Day - 1:00 PM to 5:00 PM AEST
Closed: Good Friday & Christmas Day
