Q. Delivery Information
HOME DELIVERY - SHIPPING COSTS:
We offer free shipping for all orders over $75 to anywhere in Australia.
For orders below $75 we charge a $7.95 shipping fee for standard post. We do not currently offer express post.
If you prefer to pick up your order from one of our stores, our Click and Collect service is free. Find out more here.
HOME DELIVERY - STANDARD DELIVERY TIMES:
| Delivery Area | Estimated Delivery (Business Days) |
|---|---|
| Melbourne | 1-4 Days |
| Sydney and Adelaide | 2-5 Days |
| Canberra | 2-7 Days |
| Brisbane, Perth and Tasmania | 3-8 Days |
| Northern Territory | 6-10 Days |
| Other Country and Regional Areas | 2-8 Days |
*Please allow 1-2 business days for dispatch (included in above delivery times)
HOME DELIVERY - TRACKING YOUR ORDER:
Our online orders are shipped all across Australia with Australia Post. You will receive tracking details via our shipping platform Shippit. Delivery lead times are as above.
Have a concern about your delivery or tracking details? Please visit our page here for further assistance.
CLICK & COLLECT:
We offer Click and Collect at all of our stores across Australia. You can select this as your delivery method at the checkout for free and there is no minimum order value.
The expected delivery time frames to our stores for collection is below:
| Selected Store Location | Estimated Delivery (Business Days) |
|---|---|
| VIC | 2-5 Days |
| NSW, ACT and SA | 3-6 Days |
| QLD | 3-7 Days |
| WA | 3-8 Days |
Last Updated: 13th of June 2025
We will send you an email once your order has arrived in-store with instructions on how to collect it.
You can find our store locations here and to find out more about Click and Collect follow the link here.
FREQUENTLY ASKED QUESTIONS
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How can I track my order?
We've made it as easy as possible to track your order online. Once your order has been shipped from our warehouse, you will receive an email from us and Shippit with your tracking details and estimated delivery date. However, tracking your parcel directly through the Australia Post website will show you the most recent tracking and estimated delivery dates. We will also notify you via email or SMS when your package is in transit and ready for delivery so you're kept up to date.
Enter your tracking number that starts with '3' on Australia Post Tracking. -
Do you ship to New Zealand or any other countries?
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Do you deliver to Parcel Lockers or PO Boxes?
Yes, we can deliver to Parcel Lockers, Parcel Collect and PO Box addresses if the address matches the Australia Post records correctly. Please ensure to enter the address per your MyPost account or Post Office's instructions at the checkout as your delivery address. If your address does not include 'Parcel Locker', 'Parcel Collect' or 'PO Box' it will not be validated and may be sent with an alternative delivery partner who cannot complete delivery so ensure to enter the address correctly.
You can find out more information about MyPost (Australia Post accounts) here. -
Can I choose a specific time or day for my delivery?
For orders shipped with Australia Post, we are unable to provide specific delivery instructions, however we can confirm that deliveries occur Monday - Friday between 8:00am - 6:00pm. Please refer to our Shipping Information for more details on our delivery times.
NEED HELP?
Please visit our page here for further assistance or contact our Customer Care team via Chat, Email or Phone below.
Contact UNIQLO Australia
By Chat
Reduced Hours: ANZAC Day - 1:00 PM to 5:00 PM AEST
Closed: Good Friday & Christmas Day
For anything time critical please call us via the number below.
Reduced Hours: ANZAC Day - 1:00 PM to 5:00 PM AEST
Closed: Good Friday & Christmas Day
