What is Pick Up Today?

Order online	Receive your ready for collection email	Pick up at selected store
From the product page, check whether an item is available in-store. Select the pickup location, click “Pick Up Today” and complete payment at the checkout.	You'll receive an email notifying you that your order is ready to pick up at the store.	Collect your order at the service counter during your nominated store's operating hours.

*If you are on a mobile, please slide the table across.

Select the colour and size to see if the item is available for in-store pickup.

Go to the Find In Store section, select your preferred store and click the [PICK UP TODAY] button. If a specific store appears but you wish to pickup from another store, click [Change]. On the store locator search bar, enter the store, postcode or address.


*You will only be able to collect your item at the store where you clicked the [PICK UP TODAY] button. We cannot transfer a product order to a different store, sorry!

Review the details of your selected store and item/s. You may adjust the quantity if purchasing multiple items in your shopping cart.

‘Pickup Store’ means Pick Up Today, if you see a delivery estimate longer that 1 day it means Click & Collect or home delivery was selected.

• Please note that we aim to have your order ready in as little as one hour, however during peak times it may take a little longer so please wait to receive your email confirming pick up is available. It applies only during the opening hours of the selected store and is subject to product availability. Please note during peak times, an order may take more than one hour to be ready for collection.
• Please select the Pick Up Today option for your preferred store via the Find In Store section on the product page.
• Orders that have already been confirmed cannot be changed to the Pick Up Today service.
• Please note that when using Pick Up Today, novelty and gift with purchase options are not available.

• How do I collect my order?

  After you have received an email to let you know your order is ready to pick up, please show your UNIQLO App Member Barcode or your order number to the service counter at the time of collection.

• When will my order be ready?

  Our team will be preparing your order as soon as possible during store opening hours. We aim to have your order ready in as little as one hour, however during peak times it may take a little longer so please wait to receive your email confirming pick is available.
  
  We ask that you please double check that Pick Up Today has been selected, as Click and Collect is a different service. This ensures that the item comes from the store stock inventory.

• How long do I have to collect the order?

  You have 14 days to collect your order from the store once you receive "Your order is ready to collect" email. If you're unable to collect your order within the 14 days, you will receive your refund within 2-5 business days after the 14 days has passed.

• Can I change the pick up store or cancel my order?

  We are not able to make any changes to orders once they are confirmed. If you cannot pick up your order, we can extend your collection time or process a refund upon request when it is ready to collect. Please contact our Customer Care team below via chat, email or phone below for further assistance.

• How can I exchange/return my Pick Up Today order?

  Please click here for information about returning or exchanging your Pick Up Today order.

• Why has my order been cancelled?

  If you receive an email that your Pick Up Today order has been cancelled, it may be due to one or ore items being out of stock. We sincerely apologise for the inconvenience and as the payment is pending when your order is placed, it will be automatically revered and back in your account within 2-5 business days.