Ordered with Click & Collect? Click here for information. 

To return or exchange your order from our online store, please find the below information and ensure that your items meet our Change of Mind Return Policy.

• Steps to return my order via post

  Please follow the steps below to post back your online order for a refund via your 'Purchase History'.

  

  STEP 1: Lodge a Return through your Purchase History via your UNIQLO account​

  Click here to lodge your return via your Purchase History. Select the items to return within your order by clicking 'Return' and fill in the 'Returns Request' and submit the form.​
   

  
  Lodge an Online Return

  

  STEP 2: Create a Return Label

  You will be taken to the Australia Post return portal and fill in the required fields to create a label. Print your label at home or scan it at an Australia Post Office. 
  
  Already lodged your return? 
  If your return label was already created, this can be found in your email from Australia Post with the subject line "Your Parcel Return to UNIQLO". If you're still unable to locate your email, not to worry feel free to create a new return label in your UNIQLO account: Purchase History > [Online Orders] tab > [Details] button > [See the return instructions] button > [Go to Australia Post Returns Portal] to create your label again
  For more detailed steps please click here for Frequently Asked Questions about Return & Exchanges.

  

  STEP 3: Pack and Return

  Pack your item/s and attach your label to your parcel. Drop your return parcel at any Australia Post Office or red Post Office Box.
  
  

  STEP 4: Refund

  It can take 2-3 business days for your refund to be processed once your return is received. Please note an AU$8.00 return handling fee will be deducted from the refund amount. 
  
  Return parcels can take 7-10 business days from the date your return was lodged to reach us. You will receive a confirmation email from Australia Post once your return is delivered to our warehouse and an email from us once your refund has been completed. The refund for your online order will be processed back to the original method of payment.
  
  Change of Mind return conditions: If you change your mind about your purchase of products (except socks, underwear, swimwear and altered apparel) purchased in UNIQLO stores in Australia, we will refund or exchange those products within 30 days, provided they have not been worn or washed and are accompanied by the original receipt, packaging and tags.

NOTE: If you paid for your online order using 'Pay in Store' and require a refund, you can only return your order to the store the payment was made at. Please ensure to bring along your tax invoice, you can find this in your Purchase History and your items in original condition to complete the return.