How can we help?

Our Roger Federer x JW Anderson 2024 Autumn/Winter collection has now launched in Australia as of 11th of January 2024. You can now shop the collection here.

Will all of your UNIQLO stores stock the collection? 
The full collection is only available online and at our Emporium, Chadstone, Brisbane Queen St and Mid City stores. All other stores will have selected styles only so please use the 'Find Stock in Store' button on the product page to see if the item you want is available at a specific store.

The item I want has sold out, will you receive more stock/restock? 
As it is a limited edition collection, we have no confirmed plans of a re-stock yet at this stage. If we do have an expected re-stock after the launch, we will provide an update here. We do suggest checking the site from time to time in case your item has become available again as well.

Checkout Assistance
To ensure that you can place your online order smoothly on the launch date, please make sure your account is set up and ready to go as you will need to be logged in to an account to place an order. If you don't already have an account with us, please create one at the following link: https://www.uniqlo.com/au/en/account/registry. If you already have an account with us, we would recommend ensuring all your details are up to date and that you have reset your password if you haven't already done so recently.

I am having issues checking out and my password is not working? 
Please click on the 'Forgot Your Password?' link. You will receive an email to reset your account password. Please ensure you also check your junk/spam folder as the email may end up in there.
- When creating a new password only the following symbols can  be used: - _ . @  (please note alternative symbols can not be used).

I am not receiving the password reset email?
It is common that our password reset email can filter into your junk folder, please check your junk folder to see if you can locate your email. If you are still experiencing issues please contact our team here.