My parcel arrived damaged

Q. My parcel arrived damaged

We’re very sorry to hear this! Please get in touch with our friendly Customer Care Team via our Contact Us page, and we will request an investigation with CouriersPlease or Australia Post. If your item/s have also been damaged in the process, we will also assist in organising a return and a replacement/refund.

Was this information helpful?

YES

If you still need help please contact our Customer Care team below.

Please let us know your feedback so we can improve.

The information is hard to understand

This isn’t the information I was looking for

Other feedback

Please let us know which part of this page is hard to understandPlease let us know what information you are looking forPlease let us know which part was different from the description in the article?Please let us know how we can improve our policy/service to meet your needsPlease let us know your feedback.

Note: Please do not fill in any personal information.

Your feedback will escalated to our internal teams for review and will be used to help us improve our products and services. We are unable to reply directly to any feedback given here.

Please enter your comments below:

Send