Online & Retail Change of Mind Policy

If you change your mind about your purchase of products (except socks, underwear, swimwear and altered apparel) purchased in UNIQLO stores/online in Australia, we will refund or exchange those products within 30 days, provided they have not been worn or washed and are accompanied by the original receipt/tax invoice, packaging and tags.

Online & Retail Christmas Returns Policy

For your convenience, we've extended our general 30 days return period for Christmas 2019. Items purchased online and in-stores from 18 November 2019 to 31 December 2019 can be returned up until 31 January 2020. Alternatively you can also exchange any unsuitable products at your nearest UNIQLO store free of charge until 31 January 2020. All other terms and conditions included in our returns policy remain unchanged during this period.

Retail Purchase - Return Information

Item/s purchased in a UNIQLO store can only be refunded or exchanged in a store. The return item/s can be returned to any of our 22 stores across NSW, VIC, QLD & WA. Click here to find your Closest Store.

Online Order - Return Information

3. Print your label at home or at a nearby Australia Post Office.

4. Drop your return parcel at any Australia Post Office or red Post Office Box.

The returns process can take up to 14 business days from the date your return was lodged. Please note a AU$7.00 return handling fee will be deducted from the refund amount when you use this service. Unfortunately we're unable to process exchanges for an online order via our postal return service, please view our exchange process here.