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Q. Return Information

​Update to our returns policy
Changes to our UNIQLO Change of Mind Policy have been made from December 1, 2020. Please click here to view the full updates.

- Online orders that require a refund must be sent back using our postal return process listed below.
- Refunds can only be processed at the original store of purchase.
- Exchanges can be made at any store.

Returns delays - May 2022
Due to a stocktake period at our online warehouse, there will be a delay in processing returns. Once your return has been delivered to our warehouse, please allow 3-7 business days for your refund to be processed. 

  • ​What is UNIQLO's Change of Mind Policy? 

    If you change your mind about your purchase of products (except socks, underwear, swimwear, altered apparel and face masks) purchased in UNIQLO stores/online in Australia, we will refund or exchange those products within 30 days, provided they have not been worn or washed and are accompanied by the original receipt/tax invoice, packaging and tags. For health and safety reasons we can not accept the returns of face masks that have been opened.

    Refunds can only be processed at the original store of purchase. Please see below the return methods for the different types of orders/purchases, which are effective from December 1, 2020. 

  • How can I return or exchange my STORE purchase? 

    Item/s purchased in a UNIQLO Australia store can only be returned and refunded at the original store of purchase within 30 days. 

    If you need to exchange your item, this can be done at any of our stores across NSW, VIC, QLD & WA. Click here to find your Closest Store. In store purchases can not be returned via postal mail.

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    Frequently Asked Questions

    I haven't received my refund yet? 
    It can take between 2-5 business days for refunds to appear in your account depending on which bank you're with. If you received a receipt for your refund, this is confirmation that the refund was processed successfully.

    How do coupon codes affect my return?
    Coupon amounts will not be refunded when items are returned as they are non-refundable. The coupon will lose its value and cannot be replaced when refunding an item. Any returning item that goes below the coupon minimum spend, will void the discount and will be deducted from the item value and cannot be applied to the remaining item/s.

    I no longer have my receipt, can I still return or exchange?
    As per our Change of Mind Policy, a receipt or invoice does need to be presented with all refunds or exchanges. 
     
  • How can I return or exchange my ONLINE purchase? 

    Online orders - Exchanges
    If you require an exchange, this can be completed at any of our UNIQLO stores within 30 days of receiving your order. Please ensure to have your tax invoice with you. If you require a full refund for your online order, the item must be posted back to our online warehouse.  

    Please note, we do not offer exchanges through our online returns process and items sent back to our online warehouse will be processed for a refund. If you require a new size or colour, you can simply place a new order online.

    Online payment orders – Refund
    Online payment purchases that require a refund must be sent back to our online warehouse following the online returns process. Online orders cannot be refunded at our UNIQLO stores.

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    Please follow the steps below to post back your online order for a refund via Australia Post. 

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    STEP 1: Fill in the Return Form

    Fill in the quantity and reason code for the items you are returning. You are welcome to return just some items from your order and don't have to return the whole order.

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    STEP 2: Create Return Label

    Click here to visit our Australia Post returns portal and fill in the required fields to create label. Print your label at home or scan it at an Australia Post Office. 

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    STEP 3: Pack & Return

    Pack your item/s and return form together. Attach your label to your parcel. Drop your return parcel at any Australia Post Office or red Post Office Box. 

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    STEP 4: Refund

    It can take 2-3 business days for your refund to be processed once your return is received. Please note an AU$8.00 return handling fee will be deducted from the refund amount. 


    Return parcels can take 7-10 business days from the date your return was lodged to reach us. You will receive a confirmation email once your return is received and another one once your refund has been completed. The refund for your online order will be processed back to the original method of payment.
     

    Frequently Asked Questions

    Can I return just some items from my order, and not the whole order?

    You are welcome to return just some items from your order and don't have to return the whole order. On the paper returns form that would've came with your items, you can indicate which items you are returning, the quantities and return reason code for these.  

    Can I return multiple orders in one parcel? 
    Yes. If you send back multiple orders in one parcel you will only be charged one $8 return fee. You will only need to create one label under one order number, however please ensure all individual return forms are included so we can identify your orders.

    I have lost my returns form, how do I post my return now?
    Just follow the instructions above from STEP 2 to post your return. When creating your return label, you will be required to enter your Order No. and reason for return anyway which is the information our warehouse team will need to process your refund.

    Can I exchange my online item in store for a different item?
    You can exchange your online item at any of our stores, for any item of the same value or higher. If exchanging for a higher value item, the price difference will just have to be paid. You cannot exchange for a lower value item, as our stores cannot process a refund for the price difference for an online item.

    What packaging do I use to pack my return?
    You can use the original box your order came in or any type of secure plastic bag, so as long as you can securely tape it up and attach your label onto it. If you are using the original box, just be sure to cover the old shipping label.

    I want to use my own postage, where do I send my return to?
    Please contact our our friendly Customer Care team here and we can assist you with where to send your return to.
    You just have to ensure to include your invoice/return form. If you do not have your invoice/return form, you can just leave a note in the package with your order number and reason for return so our warehouse team can process this for you. 
    Please keep in mind that we do not reimburse any postage paid directly to a delivery partner for returns. If you have provided your own postage but an $8 returns fee was still deducted from your refund, please let our Customer Care team know to amend this for you. 

    Can I return within 30 days from when I placed my order, or when I received my order?
    You have 30 days from when you received your order to return or exchange it. If you are returning via postal mail, you will just have to lodge the return within 30 days.

    Why have I been refunded the wrong amount?
    An $8.00 handling fee is deducted from all returns via postal mail. Please also take into account any promotional codes used when placing the order, as any returning item that goes below the coupon minimum spend will void the discount and will be deducted from the item value.

    The card I paid with has been cancelled, can you refund me to a different card?
    Refunds are automatically issued back to the card of purchase. If our initial attempt to transfer funds back to you fails, you will be contacted by our Customer Care team to arrange an alternative method of refund. Usually your bank will have a process to transfer funds from your old card to the new card and an alternate refund method is not required.
  • How can I return or exchange my CLICK AND COLLECT purchase? 

    Click and Collect orders can be returned for a refund by using the postal returns method here, or you can return your order back to the original store it was collected from for a refund to your credit card. Please note, refunds for Click and Collect orders can only be refunded at the original store of collection, PayPal refunds can not be made in store - please follow the postal return method to receive a refund in to your PayPal account. Exchanges for Click and Collect orders can be completed at any of our UNIQLO Australia stores. Please take your Tax Invoice/Return Form with you when you return to store.

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    Frequently Asked Questions

    Can I return within 30 days from when I placed my order, or when I collected my order?
    You have 30 days from when you collected your order to return or exchange it. If you are returning via postal mail, you will just have to lodge the return within 30 days.


    I paid via PayPal, can I still get a refund in store?
    No, we are unable to refund to PayPal in our stores. To receive a refund to your PayPal account for your Click and Collect order, please follow the online returns process.  

    I had my refund processed in store but I haven't received my refund yet? 
    It can take between 2-5 business days for refunds to appear in your account depending on which bank you're with. If you received a receipt for your refund, this is confirmation that the refund was processed successfully.

    How do coupon codes affect my return?
    Coupon amounts will not be refunded when items are returned as they are non-refundable. The coupon will lose its value and cannot be replaced when refunding an item. Any returning item that goes below the coupon minimum spend, will void the discount and will be deducted from the item value and cannot be applied to the remaining item/s.


    Can I exchange my online item in store for a different item?
    You can exchange your online item at any of our stores for any other item. If exchanging for a higher value item, the price difference will just have to be paid. You can exchange for a lower value item, however this can only be done at the original store of collection as a refund for the price difference has to be processed.
  • How can I return or exchange my PAY IN STORE purchase? 

    Pay In Store orders can only be returned and refunded at the original store that payment was completed at. Please note, as payment was completed in store, we are unable to accept Pay In Store orders back via postal return. Pay In Store orders can also be exchanged at any UNIQLO Australia Store. Please take your Tax Invoice/Return Form with you when you return to store.

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    Frequently Asked Questions

    I already posted my Pay In Store order to your online warehouse, can you just process my refund?
    As payment was completed in store, unfortunately we have no way of processing your refund at our online warehouse. Once we receive your return back, our Customer Care team will be in touch to organise sending your return back to you. You will be then welcome to have your refund processed back at the original store of payment.


    I haven't received my refund yet? 
    It can take between 2-5 business days for refunds to appear in your account depending on which bank you're with. If you received a receipt for your refund, this is confirmation that the refund was processed successfully.

    How do coupon codes affect my return?
    Coupon amounts will not be refunded when items are returned as they are non-refundable. The coupon will lose its value and cannot be replaced when refunding an item. Any returning item that goes below the coupon minimum spend, will void the discount and will be deducted from the item value and cannot be applied to the remaining item/s.


    Can I exchange my online item in store for a different item?
    You can exchange your online item at any of our stores for any other item. If exchanging for a higher value item, the price difference will just have to be paid. You can exchange for a lower value item, however this can only be done at the original store of payment as a refund for the price difference has to be processed.

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