1. UNIQLO Australia Customer Service
  2. Membership / Coupon​
  3. Coupons
  4. How do I receive and use UNIQLO coupons?

How do I receive and use UNIQLO coupons?

How to receive UNIQLO coupons

While we don't currently have a point system, $5 UNIQLO coupons can be obtained from our app or website in the following ways:

Becoming a new UNIQLO member
We offer $5 off coupons to customers who have registered a new online account. The coupon can be used both online and at any of our UNIQLO Australia stores, and has a minimum spend of $50. Please allow 24 hours for your coupon to appear. 

Registering your date of birth
We offer $5 off Birthday coupons when you enter your birthday in your account. The coupon will be added to your account at the start of your birthday month and valid until the end of the month. The coupon can be used both online and at any of our UNIQLO Australia stores, and has a minimum spend of $50.

Please click here for other Terms and Conditions of the use of our app coupons.

Using a coupon in-store
When using the coupons at our stores, please ensure to bring your device with the UNIQLO App in order to present the coupon at the cash register. Once you are ready to purchase, you can follow the below instructions to redeem your coupon while you are at the cash register.
 
1. Log into your UNIQLO App
2. Click on 'Membership' at the bottom of the screen
3. Please show the cashier your screen so they can scan your membership barcode or scan your membership barcode at the self checkout and apply your coupon. The coupon amount will then be deducted from your purchase.
 
Find more information about our terms and conditions of the use of UNIQLO App coupons here.
 
Online orders

1. Click into your shopping cart and choose 'Coupon' under Order Summary.
 
 
2. Choose your coupon and click the circle to select it. Click 'Apply' once confirmed.
  

 3. Once applied successfully, you may proceed to 'Checkout'
 

FREQUENTLY ASKED QUESTIONS
  • How many coupons can I use at the one time?

    Only one coupon may be applied to a single transaction, and cannot be combined with other coupons. Please refer to the terms and conditions of the coupon stated on each coupon acquired.

  • Why did I not receive a coupon after downloading the UNIQLO app?

    $5 Welcome Coupons are available for first time UNIQLO members.

    If you have previously downloaded and deleted the app on the same device, you will no longer be eligible for a coupon. To use your coupon please log into your account via the UNIQLO app or website browser to use online or in-store on a purchase over $50.

    If you have met these conditions and have still not received your coupon in 24 hours, please contact our Customer Care Team via our contact details below.

  • It says my coupon is not valid when ordering online

    We're sorry to hear your coupon is not valid when trying to order online. Please follow the steps above and ensure you are meeting the terms and conditions of the coupon, as there are set expiry dates and minimum spends.

    If you do meet the terms and are still experiencing issues applying your coupon, please get in touch with our Customer Care Team via our Contact Us page and they can further investigate. 

  • I forgot to add my coupon to my online order

    Once an order has been confirmed we are unable to retroactively apply any vouchers or discounts to it. Please hold onto your coupon for your next online purchase.

  • Can I use an international coupon?

    At this stage we can only accept UNIQLO Australia coupons. If you are visiting Australia, we suggest to create an Australian account to use on your website browser as you may not be able to download the app if it is set to another region.


NEED HELP?
If you are still having any trouble, please contact our Customer Care team below via email, phone or chat.
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