Q. How do I return or exchange my Click & Collect order?
REFUND: If you paid via debit/credit card, you can refund part or all of your Click and Collect order at the collection store within 30 days of picking up the order. The refund must be processed to the same card used for payment. Other terms of our Change of Mind Return Policy must be followed (see here). If you paid with PayPal you cannot refund in-store and must return via post (see postal return instructions here).
EXCHANGE: You can exchange your purchases at any UNIQLO Australia store. Please ensure you have proof of purchase and request the exchange within 30 days of picking up your order as well as meeting the other requirements of our Change of Mind Return Policy linked here.
You can exchange your purchase for any other item of the same value. If exchanging for a higher value item, the price difference will just have to be paid. You can exchange for a lower value item, however this can only be done at the original store of collection as a refund for the price difference has to be processed.
You can find more details about our Change of Mind Return Policy and return methods here.
EXCHANGE: You can exchange your purchases at any UNIQLO Australia store. Please ensure you have proof of purchase and request the exchange within 30 days of picking up your order as well as meeting the other requirements of our Change of Mind Return Policy linked here.
You can exchange your purchase for any other item of the same value. If exchanging for a higher value item, the price difference will just have to be paid. You can exchange for a lower value item, however this can only be done at the original store of collection as a refund for the price difference has to be processed.
You can find more details about our Change of Mind Return Policy and return methods here.
Contact UNIQLO Australia
By Chat
*LIVE CHAT: 10am-5pm AEDT Mon to Sun
Closed: Public Holidays
Closed: Public Holidays
By Email
Our Customer Care team will get back to you within 1 business day.
For anything time critical please call us via the number below.
For anything time critical please call us via the number below.
By Phone
1800 864 756 (1800 UNIQLO)
Customer Care Operating hours:
Monday - Friday: 9am - 5pm AEST
Saturday / Sunday / Public Holidays: Closed
Monday - Friday: 9am - 5pm AEST
Saturday / Sunday / Public Holidays: Closed
