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  4. Online Orders (Order & Pick / Click & Collect) | How to Return & Exchange

Online Orders (Order & Pick / Click & Collect) | How to Return & Exchange

Online Orders (Order & Pick / Click & Collect) | How to Return & Exchange

1 April 2026 - Notice: Our online return policy for Click & Collect and Order & Pick has been updated. Click here to learn more.

To Return or Exchange your ORDER & PICK or Click & Collect purchase, please follow the steps below.

1. Please check that your items meet our Change of Mind Return Policy below. 
     
    • Excluded Items: Socks, underwear, swimwear, altered or personalised apparel and face masks
    • Original Condition: Return items must be unwashed, unworn, with all tags attached, unaltered
    • On time:  Within 30 days from original purchase date (i.e. Pick up date: July 10th - Last day to return: August 9th)
    • With Receipt: Along with a proof of purchase (receipt, bank statement).  


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    2. Please see below for the Exchange and Return process

    EXCHANGE
    You can exchange your purchases at any UNIQLO Australia store.
    Please ensure you have proof of purchase and request the exchange within 30 days of picking up your order as well as meeting the other requirements of our Change of Mind Return Policy.

    You may exchange your purchase for an item of the same value. For exchanges to higher-priced items, simply pay the difference.

    Exchanges to lower-priced items require processing at the original store location, where you'll receive a refund for the price difference.  
     

    RETURN

    To return or exchange your order from our online store, please find more information below and ensure that your items meet our Change of Mind Return Policy.

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    Online purchases that require a refund must be sent back to our online warehouse using the online returns process below, and cannot be refunded in-store. Click here to visit your Purchase History to lodge your online order return.
     
    Lodge an Online Return

    Please note an $8.00 return postage fee for each return parcel will be deducted from the refund amount for change of mind returns.

     

    Still need help? Click here for Frequently Asked Questions about Return & Exchanges.
    Purchased in-store? Click here for further assistance.

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