About Guest Checkout

Looking to shop without creating a UNIQLO account? You can now complete your purchase via guest checkout.

1. Add your desired items to the cart.
2. Review your cart and select [Go to Checkout]
3. Select [Check Out as Guest]
4. Enter your email address.
5. Select your delivery method. (Excludes Pick Up Today service)
6. Select your payment method.
7. Review your order details, agree to the Guest Checkout terms and conditions and review your email address to place your order.

You can view your Guest Checkout order by following the steps below.

1. Open the Guest Login page here.
2. Log in with your Guest ID and enter the email address used when placing the order.

Before requesting a return or exchange, please review our change of mind policy here.

• Exchanges

  If you require an exchange, this can be completed at any of our UNIQLO stores within 30 days of receiving your order. Please ensure to present your invoice found in your Guest Purchase History by logging in here.
  
  You are welcome to exchange to any other item of the same value or more. Please note, we do not offer exchanges through our online returns process and items sent back to our online warehouse will be processed for a refund. If you require a new size or colour, you can simply place a new order online.

• Returns

  Returns for online purchases must be mailed back to our warehouse, follow the steps below to lodge your return in your Guest account:

  • STEP 1: Lodge a Return

    Log into with your Guest ID here to lodge your return via your 'Online Orders' tab in your Purchase History.
    
    Select the items to return within your order by clicking 'Return' and fill in the Returns Request and submit the form.​

  • STEP 2: Create a Return Label

    You will be taken to the Australia Post return portal and fill in the required fields to create a label. Print your label at home or scan it at an Australia Post Office. 
    
    Already lodged your return?
    If your return label was already created, this can be found in your email from Australia Post with the subject line "Your Parcel Return to UNIQLO".
    
    If you're still unable to locate your email, not to worry feel free to create a new return label in your account: Purchase History > [Details] button > [See the return instructions] button > [Go to Australia Post Returns Portal] to create your label again

  • STEP 3: Pack and Return

    Pack your item/s and attach your label to your parcel. Drop your return parcel at any Australia Post Office or red Post Office Box.

  • STEP 4: Refund Confirmation

    Return parcels can take 7-10 business days from the date your return was lodged to reach us. You will receive a confirmation email from Australia Post once your return is delivered to our warehouse and an email from us once your refund has been completed. The refund for your online order will be processed back to the original method of payment.
    
    It can take 2-3 business days for your refund to be processed once your return arrives at our warehouse. Please note an AU$8.00 return handling fee will be deducted from the refund amount for change of mind returns. 

   

Unlock exclusive benefits when you are member! Create an UNIQLO account here.

• Can I change or cancel my order?

  If you want to cancel or change anything at all with your order (e.g. delivery address, size or colour, payment method), you have 30 minutes to cancel your order and place a new one with the correct details. For more details please see here.

• Where can I find my Guest ID?

  Your Guest ID is included in your order confirmation email. If you cannot locate your Guest ID, use the "Forgot your guest ID?" here.
  

• Can I create a UNIQLO account after placing a Guest Checkout order?

  Yes, if you create an account using the link in your order confirmation email, that guest order will be linked to your account and appear in your Purchase History. Please note that any other orders placed will not appear.
  
  1. Log in using your guest checkout information.
  2. Scroll to the bottom of the page and select Create an Account.
  3. Complete the required fields to register your account.