Q. Our Privacy Policy
1. OUR COMMITMENT
Uniqlo is committed to respecting and protecting your privacy. This privacy policy ("Privacy Policy") explains how Uniqlo Australia Pty Ltd and its affiliates (collectively "we", "us" and "our") collect, store and use your personal information, including our obligations and your rights in respect of our dealings with your personal information.When we collect, store and use your personal information, we do so under the direction and management of our Privacy Officer and in accordance with our requirements at law, including our requirements to comply with the Privacy Act 1988 (Cth).
If there are any inconsistencies between this Privacy Policy and our requirements at law, then this Privacy Policy will be interpreted to comply with and reflect our requirements at law.
2. YOUR PERSONAL INFORMATION
We collect, store and use personal information that is reasonably necessary for, or directly related to, one or more of our functions or activities as a clothing apparel company. Personal information may include:
- - your name and date of birth;
- - your contact details, including phone number, email address and residential address;
- - your purchase history and your interaction with our application software, content, media, services, or website (collectively our “Platform”);
- - your server and IP address from which you access the internet and/or the internet address of the websites from which your access to our Platform originated; and
- - other information you or another party may supply to us, such as updated delivery and address information.
3. HOW WE USE AND COLLECT PERSONAL INFORMATION
All personal information collected by us or provided to us, may be used by us to achieve the purposes of use stated in this Privacy Policy. These purposes include:
- - Managing customer relationships where we generally collect personal information such as your name, your address, and your contact details
- - Managing orders where we generally collect information such as your name, e-mail address, billing address, delivery address, telephone number, product and sizing selections or payment information;
- - Managing after-sale service when we respond to or action requests regarding our products or our brand;
- - Managing customer reviews on products for which we collect at least your e-mail address;
- - Sending commercial communications, in particular via your subscription to our newsletters by entering your e-mail address;
- - Providing you with information about products and services, including those of third parties, which we consider may be of interest to you. We may also provide your details to third parties for specific marketing purposes that you have consented;
- - Creating and publishing content and benefits most relevant to you;
- - Organising competitions or promotional operations where we collect personal information such as your name, e-mail address or telephone number;
- - Permitting you access to limited-entry areas of our Platform as appropriate;
- - Developing and improving our products, services, and Platform;
- - Analysing the ergonomy of our Platform via cookies or other technologies allowing us to collect information about your online browsing, such as information regarding your browser type, the country code where your device is located, the areas of our Platform that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered or submitted to our Platform;
- - Conducting our business operations, including maintaining and updating our internal records or carrying out other administrative activities;
- - Auditing and risk management;
- - Ensuring safety of our customers, users and employees, and for protecting our assets and business from fraud or other malicious activities;
- - Transferring or assigning our rights, interests and obligations under any agreements entered with us or to our successors in title to our business (in case of a transfer of assets or if we sell any or part of our business); and
- - Complying with our obligations at law.
If we receive personal information about you that we have not requested, and if we determine that we could not have lawfully collected that information, we will destroy or de-identify the information, if it is lawful and reasonable to do so.
If you have any questions or concerns about transmitting your personal information to us, you may contact our Privacy Officer via the contact details provided below, as there are other ways for you to provide us with your personal information.
4. INFORMATION ABOUT OUR PLATFORM
- - collect, store and use personal information about your access or interaction;
- - automatically collect your personal information such as IP address, geolocation, and device information;
- - include a number of forms in our Platform for your completion, including competition entry forms, which will allow you to provide us with your personal details. If you save the information you enter on those form, that information may be stored; and
- - retain the contents of your e-mail to us and our response to you where we consider it necessary to do so. Your e-mail address will only be used or disclosed for the purpose for which it was provided. We will not add your e-mail to any third party mailing lists or otherwise use your e-mail for any other purpose without your consent.
Cookies are a technology used on computers, storage devices and application software to record and manage information about customers visiting web pages. A "cookie" is a small text file which is placed on your internet or content browser and which we access each time you visit our website or in certain cases our Platform. When you visit the secured pages of our website (i.e., pages that you have to provide login details to access), we may use cookies for security and personalisation purposes. When you visit the unsecured pages of our website (i.e., public pages that you can access without providing login details) we may use cookies to obtain information about how our website is being used. Additionally, in order to optimise our website, cookies may also be used to examine usage by our customers but cannot be used to identify an individual. You may change the settings on your browser to reject cookies, however doing so may prevent you from accessing the certain pages of our website. For the purposes of distributing advertisements, we may obtain and use behaviour information from cookies issued by contractors. Cookies can also be issued by our authorised third-party providers in order to offer you personalized advertising when you access other websites. We have no access or control over third-party cookies. Please note that only the issuer of cookies may read or modify information contained therein. However, we make sure that our third-party providers treat the information collected on our website exclusively for our needs and in compliance with any applicable data privacy laws and regulations. Details of cookies from contractors and the information obtained will be handled in accordance with the applicable contractor’s privacy policy. If you wish to invalidate advertisement deliveries via the cookies of contractors, please invalidate them from the site of the relevant company below: GoogleAnalytics／AppsFlyer／FireBase / Google Ads, Microsoft Ads, Facebook/Instagram, Criteo, RTB House, Hotjar.
You may opt out at any time if you no longer wish to receive marketing information from us. In order to do so, you will need to request that we no longer send marketing materials to you or disclose your information to other organisations for marketing purposes that you’ve consented to. You can make this request by using the contact details provided below, by following the "unsubscribing" link from email marketing messages or by logging in to your UNIQLO account and going to the Profile Page in My Account.
5. WHEN WE DISCLOSE YOUR PERSONAL INFORMATION
We will not use or disclose your personal information for a purpose other than:
- - a purpose set out in this Privacy Policy;
- - a purpose you would reasonably expect;
- - a purpose otherwise disclosed to you to which you have consented; or
- - a purpose required or permitted by law, including disclosure to auditors, courts, emergency services, law enforcement agencies, government departments or regulators, and third parties assisting us to investigate or prevent potential, suspected or actual fraudulent or loss prevention activities.
For instance, in order to process your order and deliver your purchases, we may disclose your personal information to various suppliers. This includes suppliers who handle our order dispatch service and our delivery company. Your contact telephone number may be passed on to our courier company who may contact you by phone or text message in order to update you on the delivery date or time of your order.
We only provide them with personal information, on a limited basis, that they need to perform their services and we ask them to commit to use your personal information only for specific listed purposes. They will only be allowed to use your information in the way in which we tell them, and they will not be entitled to use it in their own right. We take all reasonable steps to ensure that those suppliers are bound by confidentiality and privacy obligations with respect to the protection of your personal information.
We take measures to prevent leakage, loss, or falsification of personal information, such as by carefully selecting our contractors, entering into agreements with contractors regarding the handling of personal information, and directing and supervising our contractors as necessary.
We may disclose your personal information to companies that are associated with us overseas, including Japan, Singapore, USA, Germany, and China.
6. HOW WE KEEP YOUR PERSONAL INFORMATION SECURE
We make reasonable efforts to ensure that the most up-to-date security measures are used on our Platform to protect your personal information. Whilst we take appropriate technical and organisational measures to safeguard personal information that you provide to us, we cannot guarantee that any information transmitted via the internet by us, or yourself, is entirely secure. You use our Platform at your own risk. We store your personal information in paper-based and electronic files. We require the providers of our Platform to take all reasonable steps to ensure that your personal information is protected from misuse, interference, loss, or unauthorised disclosure. This means that, in respect of our paper-based files, the providers maintain various security systems on its premises, and in respect of its electronic files, it maintains secure electronic network systems.
We will keep your personal information for as long as we need it to achieve the purpose for which it has been collected or to meet our obligations at law. When we no longer require your personal information (including when we are no longer required by law to keep records relating to you), we ensure that it is destroyed or de-identified.
7. HOW TO ACCESS OR CORRECT YOUR PERSONAL INFORMATION
You may request access to the personal information that we hold about you by writing to our Privacy Officer. We will deal with your request for such access within a reasonable time. If we refuse access, we will provide you with a written notice which sets out the reasons for our refusal. If we grant access, we may seek to recover reasonable costs in relation to your access to personal information.
We take reasonable steps to make sure that the personal information we collect, use, or disclose is accurate, up-to-date, complete, and relevant. Where we believe that the personal information we hold is inaccurate, out-of-date, incomplete, irrelevant, or misleading, we may take reasonable steps to correct that information. You may also request that we correct any personal information that we hold about you by writing to our Privacy Officer.
We will deal with your request to correct your personal information within a reasonable time. If we do not agree with the corrections you have requested, we are not obliged to alter your personal information accordingly. If we refuse to correct any personal information as requested by you, we will set out the reasons for our refusal.
8. QUESTIONS AND COMPLAINTS
If you have any questions, concerns or complaints about this Privacy Policy, or our use of your personal information, please contact our Privacy Officer using the contact details provided below. Once your query has been lodged, the Privacy Officer will respond to you as soon as possible.Our Privacy Officer:
c/- Uniqlo Privacy Officer
UNIQLO Australia Pty Ltd
Level 19, Wesley Place
150 Lonsdale Street
Melbourne VIC 3000
Contact us here: https://faq-au.uniqlo.com/contactus
You may also contact the Office of the Australia Information Commissioner if you are unsuccessful in getting in contact with us, unsatisfied with our response or believe that the privacy of your personal information has been compromised or is not adequately protected.
The Office of the Australian Information Commissioner:
Website: https://www.oaic.gov.au/about-us/contact-us/
Telephone: 1300 363 992
Post: GPO Box 5218 Sydney NSW 2001
9. CHANGES TO THE PRIVACY POLICY
We may make changes to this Privacy Policy from time to time, without notice to you. An up-to-date copy of our Privacy Policy is available on our website. Last updated: 23 December 2024
Contact UNIQLO Australia
By Chat
*LIVE CHAT: 10am-5pm AEDT Mon to Sun
Closed: Good Friday & Christmas Day
Closed: Good Friday & Christmas Day
By Email
Our Customer Care team will get back to you within 1 business day.
For anything time critical please call us via the number below.
For anything time critical please call us via the number below.
By Phone
1800 864 756 (1800 UNIQLO)
Customer Care Operating hours:
Monday - Sunday: 9am - 5pm AEDT
Closed: Good Friday & Christmas Day
Monday - Sunday: 9am - 5pm AEDT
Closed: Good Friday & Christmas Day
